Hi Collen / Madhu,
We are on SP 13.
MSMP instance monitor logs show the pending status too.
WF status in SWIA is Started.
Request is for new non-employees.
- The path that has no stage is for creating new user in the system.
- Path which has manager approval is for assigning roles after approval. If user does not exist in the system, config setting for provisioning such that it will allow to create user in the system and then assign the roles. So the path with no stage for user creation is kinda obsolete, but that's how the system was configured and we plan to remove this soon.
Canceling the request at this point is not an option since the user got created and provisioned through this request.
This is a one off situation, and out of 100+ requests we have 4 requests which are hanging in the pending status.